Thank you for shopping at hehehe.in, operated by Herbs Herbalist and Herbalism. We value your satisfaction and aim to provide a hassle-free experience when it comes to returns and refunds. Please read this policy carefully to understand the process and conditions for returning a product and seeking a refund.

1. Eligibility for Returns and Refunds:

We accept returns and process refunds for physical products under the following conditions:

  • The product is damaged, defective, or does not match the description.
  • You received the wrong product.
  • You wish to return the product due to a change of mind (subject to conditions in section 2).

2. Returns Due to Change of Mind:

If you change your mind about a purchase, you can return the product within 14 days from the date of delivery. However, please note the following:

  • The product must be in its original packaging and in the same condition as received.
  • You will be responsible for the return shipping costs.
  • Refunds will be processed once we receive and inspect the returned product.

3. Initiating a Return:

To initiate a return, follow these steps:

  • Contact our customer support at support@hehehe.in within 14 days of receiving the product.
  • Provide your order number, reason for return, and any relevant details.
  • Our customer support will guide you through the return process and provide you with return instructions.

4. Product Inspection and Refund:

Once we receive the returned product, we will inspect it to ensure it meets the conditions mentioned above. After inspection, we will notify you of the approval or rejection of your refund. If approved:

  • For damaged, defective, or incorrect products, we will provide a full refund, including shipping costs.
  • For returns due to a change of mind, a restocking fee may apply as mentioned in section 2.
  • Refunds will be issued to the original payment method used for the purchase.

5. Refund Timeframe:

Refunds will be processed within 3 business days of receiving the returned product and approving the refund. Please allow additional time for the refund to appear in your account, as processing times may vary depending on your payment provider.

6. Contact Us:

If you have any questions or concerns about our refunds and returns policy, please contact us at:

  • Email: support@hehehe.in
  • Address: 104-FF, Rameshwar complex, Sadhuvaswani road, Rajkot – 360005.

Please note that this policy is subject to change, and any updates will be posted on hehehe.in. We reserve the right to modify or update this policy as necessary.

By making a purchase on hehehe.in, you agree to comply with our refunds and returns policy. Your satisfaction is important to us, and we appreciate your understanding of the process outlined in this policy.